Guest requests, internal jobs and faults in one task queue shared by reception, housekeeping, maintenance and AV, with case numbers, ownership and an audit trail.
One queue across departments, with a traceable history for every case.
Guest requests, internal jobs and faults in one task queue shared by reception, housekeeping, maintenance and AV, with case numbers, ownership and an audit trail.
Reception · Maintenance · Operations manager · Anyone who currently runs things in a Messenger thread
With category, status, priority and source (manual, guest portal or email).
Reservation, guest, event or room, so the case keeps its context.
Who sees what is set by role, not by habit.
With attachments.
Created, status changed, assigned, reassigned, closed, with who and when.
What is open, for how long, and with whom.
During an event, problems come in clusters. The queue is shared, every case has an owner, and afterwards you can see exactly what happened.
Norwegian and English interface; guest-facing surfaces, the employee portal and administration are fully translated. VAT handling for lodging and catering, EHF/PEPPOL invoicing and data processing in the EU. Every customer has its own database.
You don't have to take the whole platform to get started.